Saturday, October 5, 2024

Health Care

 I am new to all this medicare stuff, but here is something that I don't understand. I received a call from my supplementary insurance. They wanted to send someone out to my house to assess my health situation. 

"Why?" I asked. 

"Because they want to make sure that all my health needs are being addressed," I was told.

Now...wouldn't that be between me and my doctor? HIPPA and all of that? Why would I want to discuss things like that with a stranger coming to my home? So I asked that.

I was assured that they would share all this important information with my doctor. 

I said, "I guess I still don't understand why I need a third party to assess me when I have a doctor to assess me..." 

They said, "Well, we can do this via zoom, if you'd rather." 

I said, "I'm not comfortable with any of this. I don't understand the point." I turned them down, and I don't think they knew what to make of it. 

I've been pondering this ever since the call, and what I've come up with is this: They are matching my health information up with other agencies, i.e., if a person is diabetic, they can sell that information to agencies selling diabetic supplies. Or if a person has mobility issues, they can sell that information to businesses who are marketing medical equipment. 

I will bet that businesses would pay a lot of money for targeted business opportunities. 

Dunno.

Anyone else heard of this? 

LATE EDIT: Wendy led me off on a very interesting bit of reading. I cannot access the Wall Street Journal, but one of the days that Tim goes hunting this week, I'm going to scoot over to the library and read it there. But this article explains that article:

https://www.risehealth.org/insights-articles/latest-wsj-investigation-finds-ma-insurers-collected-15b-from-nurse-home-visits/

It reads as follows:

When I was growing up, my doctor still made house calls when we were too sick to get to his office. But he stopped visiting people at home long before he retired. Both he and his patients realized they were perhaps better served by going to his clean, well-equipped office for whatever care they needed.

So I was more than a little surprised when a woman representing my health insurance plan called to schedule me for a home visit from either a nurse practitioner or physician. I have a Medicare Advantage plan, and I thought I was being offered this visit because the caller assumed I was frail and house-bound. I assured her I could easily get to my doctor's office if I needed to. I'd also just had my annual physical, my immunizations and screenings were up to date, and I felt great. Why would I need a home visit?

The only reason she could give was that the clinician would have more time to spend with me than my own doctor did. The home visit would last 45 minutes to an hour and would include a health history, a physical exam, screenings, and health advice. Since I work full-time, I could schedule the visit for a weekend. And she'd even throw in a $25 Walmart gift card if I completed the exam.

I declined, feeling a little creeped out — especially after checking with my doctor and learning that she knew nothing about this. So I did a little research.

I learned that these visits are legitimate — in fact, over a million patients have signed up for them so far. And I learned that the extra exam had reduced hospitalizations, primarily for patients with diabetes, heart failure, or chronic obstructive pulmonary disease. But what still puzzled me was why my insurer would want to incur the extra expense of duplicating the exam and tests I had just gotten from my doctor. I don't have any serious conditions and my doctor consistently receives top grades from all the ratings systems.

Dr. Michael McWilliams suggested an answer. As an associate professor of health policy at Harvard Medical School, he understands the arcane regulations that cover how Medicare reimburses my Medicare Advantage plan for the care I get. He told me that each of us covered by these plans is assigned a risk score. As we develop more health problems, our risk score increases. "The home visits conducted by Medicare Advantage plans allow for the capture of more diagnoses, which in turn increases the risk score that adjusts plan payments from Medicare.  Generally speaking, the more diagnoses recorded, the higher the payment," Dr. Williams says.

He explains that the risk adjustment system was created to ensure that plans don't enroll only the healthiest patients, who are less likely to run up charges for expensive procedures and hospital stays. To provide an incentive for insurers to cover sicker patients, the plans are paid commensurately more for their care.

I've received two more calls since I first declined the home visit, each more persistent than the last. Now I understand why. If the clinician could diagnose me with a serious health condition, the company could raise my risk score and get a higher Medicare reimbursement each time I visit the doctor.

If you or someone you know is offered a home visit from a Medicare Advantage plan, keep the following in mind:

  • If you have a serious health condition, the extra care might help you avoid a hospital stay.
  • The care they provide isn't ongoing. This is the only time you will see the clinician who examines you. The results of the exam and tests will be forwarded to your regular clinician for follow-up.
  • If you are healthy and the visit results in an increased risk score, you won't have to pay more for your care. But the higher Medicare reimbursement your insurer receives may contribute to the nation's rising health care costs.
  • You are not obligated to have a home visit — they're completely optional. 

52 comments:

  1. Hi Debby, This is Jackie (in Georgia) and our power has been off for over a week so my social media reading is very limited. However, I just heard about the same thing happening to my sister who has Advantage. My husband and I have Original Medicare and have not been contacted. I don't know if this is just the insurance companies that provide Advantage or not. I hope to make it back to read the comments here within the next few days. Thanks for bringing up this subject. Jackie.

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    1. Jackie, I saw your comment over at John Gray's. It was the first that it even occurred to me that you might have been caught up in this. It is definitely the Supplementary insurance doing this. We have had Medicare for a year now. The supplementary insurance is a new add on for us. The call came from Humana, so it is not Medicare doing this.

      I hope that things start returning to normal there soon. Did you have to evacuate?

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    2. Thanks Debby. No we stayed home. We have a generator which has made all the difference in allowing us to stay. That is interesting about Humana because that is the same group that contacted my sister. She allowed them to visit her which I had advised against. Jackie.

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  2. Replies
    1. Pixie, you do make me feel better about myself, sistah!

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  3. I have the Humana Medicare Advantage Plan (Gold Plus) and they do call to set up an in-home assessment. I refused the visit, however, others in the residence I live in have had the visiting nurse come do their assessment and very happy to have it done in-home!
    Folks who may have trouble getting in to see a doctor find it quite private and convenient. I don't believe they are trying to pull anything!

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    1. If you have chronic health issues, it might be worth your while. However, it is definitely a money maker for the advantage plans.

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    2. No chronic health issues at the moment but at 81 🤷... things can crop up!
      Thanks for the add-on information, it helps to better understand the situation!

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  4. I would be cautious, too. Everyone wants to sell something.

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    1. In this case, it appears that it is purely a profit maker for the insurance company.

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  5. They contacted me over and over, wanting to come out here to do the assessment, and I kept refusing, finally blocking their number and email. I wonder if they are really looking for health/safety hazards in our homes, so that someday they can say, well we told her to get rid of rugs and she didn't, and then refuse to cover a fall. I don't know, maybe I am just too suspicious, but I have a doc I trust who can do zoom visits, so why this extra thing?

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    1. Wendy has explained it pretty well, and I've spent a bit of time reading up on it. Yes. It's something they do to increase their own payment from Medicare. I need to go to the library sometime this week while Tim is hunting and read up on that WSJ article.

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  6. I don't think we can be too careful, truthfully. There are scams galore, and even the wisest and most careful have been scammed. If my gut is telling me no, or my spidey sense is telling me something, then for sure I try not to go against it.

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    1. The thing that I find interesting is the number of people who simply think they must do it. I guess that I will forever be that person saying, "What is this all about?" and "Why are we doing this?"

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  7. Yes. I also have Humana Gold Plus. A few months ago, I got a call from an unknown number. Usually I don't answer those, but I was expecting a call, so. When I was told it was Humana, I was exasperated, and I am sure my voice made that known. I asked what did she need? Oh, well, if it wasn't a convenient time, she could call back later. What in the world would she want that she would need to call later???? Oh, she would like to set up an appointment to send someone out to check on me! What??? No, thank you. I don't need that! A few weeks later, when I saw my doctor for my six month check-up, I asked him what that was all about? He laughed, and said they like to do that. I am sure there is a reason---probably monetary!--
    for doing it. I love my doctor and the communication set up by his office. I have texted in the am. and had a prescription already filled by evening.

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    1. Yes, Rose. Our suspicious natures are correct. There is the possibility of great profits for the advantage plan if the home visit/check up finds problems.

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  8. When they called us to do the same thing... Bob and I refused saying our primary care physicians and our cardiologists were handling our medical needs "just fine"! Humana has tried several times and we keep on refusing. So far no repercussions.

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    1. My reading says that it is completely optional, and I am under no obligation to allow it.

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  9. My friend has an Advantage plan and had someone come over to do a check up. It wasn't just health wise, they evaluated "danger" like throw rugs which are a no no.
    We have Medicare and a separate supplemental that is not an advantage plan. No one has ever contacted us with anything like that. You might want to check the fine print in your advantage plan.

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    1. I suppose if either of us had chronic health problems, we might be more inclined to 'take advantage' of this 'benefit'. We don't. We designed our new house with a mind towards being able to age out in it.

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  10. No one has tried it on me yet and I've had Medicare for 3 years. Maybe it's just Humana?

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    1. From what I've been reading, (Thanks, Wendy), is that it is something that all advantage plans seem to try to do. However, I was pleased to note that it is completely optional. My call was not designed to make that clear. The young man started out in a very business like tone of voice, "We need to get your health and wellness visit scheduled for Humana." I said, "Usually, my doctor appointments are set up by the doctor's office." He explained that this was a Humana visit, a benefit which was part of my Humana coverage, which made it sound a bit more like a choice, rather than something that needed to be done. It's actually pretty interesting reading on the topic.

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  11. There is a Wall Street Journal article published in July, available online on this topic. Advantage plans add more diagnoses based on these visits and make money from extra government reimbursement.

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    1. I really just knew that there had to be some profit reason for this. I went to that article. "A one hour nurse's visit that allows insurers to collect $15bn from Medicare." I can't read it on line, but I will go to the library to read it. I've been reading around about the topic, though, and I think I'm getting the 'gist' of it.

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    2. Wendy, I want to thank you. I've done quite a bit of reading on this, and I think that I understand what is going on. You've done a great service for a lot of people today.

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  12. We have United Health Care and yes, they do the same. I, too, refused it. It may be of benefit to a lot of people though.

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    Replies
    1. I think that some people might be struggling and welcome the advice. I'm not there yet.

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  13. Oh yes. They'll send anybody and everybody over. All new and exciting ways for 3rd parties to bill MediCare. Sure their fees are not cheap. I just say no. It makes me feel like I'm being snooped on.

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    Replies
    1. Glad that I'm not the only one that feels that way.

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  14. Like others have mentioned, it is a service by Advantage plans and I think it is to assess the living conditions and make sure the person has what they need to live safely. Can they manage on their own, do they have tripping hazards, someone to help them out if they need it? You can say no but it can be helpful depending on someone's situation.

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    Replies
    1. I might need the help some day, but we're pretty sensible people still playing with a full deck.

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  15. I have had the visit once and found it to be overkill. If I was a VERY SENIOR senior, who had trouble navigating around my house or fixing my meals or taking my meds, I could see its worth, because those things sometimes do not get addressed at a regular doctor's appointment anymore. Then again, we have to remember not all senior patients help build houses or design sweaters without a pattern or run in marathons and things I know seniors do. Some are 90 years old and can't remember to take their meds or eat regularly and don't have the ability to live in a facility that helps them do so.

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    1. You know, Ana, I guess that is exactly where I'm at. As we age, we lose our autonomy bit by bit it seems like. I've got all my faculties. I'm perfectly capable of assessing my own needs. Perhaps one day, I WILL need someone to supervise me, but I sure am not going to give that autonomy up until I have to.

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  16. I doubt there would be any benefit to you and you are right to be wary. I am about to be assessed for an Aged Care Package, an amount of government money to help keep me at home rather than in expensive aged care. While I can manage now, there is quite a wait for the money to become available, so I am getting in early.

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    1. Your choices seem sensible for your system.

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  17. The thing to keep in mind is that Medicare Advantage programs are for-profit entities. That informs much of what they do.

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  18. I've had Medicare and a supplemental policy for a few years and no, never heard of this. I've never received a call like that and if I ever do I'd probably turn it down, too. I don't feel old and don't need their advice, just pay my bills when needed! Maybe it's a state thing? You may be right about them selling your name to drum up business for somebody. I think maybe they all do that, based on the junk mail.

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    1. It's actually pretty widespread, Deb. I was interested to find that Humana accounted for a full 39% of these visits, the costs of which were reimbursed by medicare, even when they made diagnoses not backed up by the client's medical practitioner.

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    2. Wow!!! Yep, those Advantage plans are profit-generating engines for sure… I wonder if their coverage for major medical expenses is as good as it should be?

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    3. Aahhh, I've just come back and saw your edit and I've read the comments. I understand it better now. I don't have an advantage plan, regular Medicare here with a supplement. That's why I haven't been called about this. I'm like you and the others here, I still can take care of myself.... and my home and my car... etc.

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  19. Saying “No” was absolutely the smart thing to do! Always, with any unsolicited phone call or email offer — because fraud is so common. Even if they tempt you, say “no” anyway, then use a phone number that you know is legitimate and call about the offer. If it’s legit, that incoming phone call won’t be the only way to get it!

    If they keep calling and you want them to stop, I think they are required by law to stop doing so if you ask them to, or risk fines. A legit business will honor your request.

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    1. I can just block the calls on my phone. It will be interesting to see how long it takes them to get in touch with Tim, though. At least we have the information that we need to make an informed decision.

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  20. The thing that gets me is they start out the call by asking for my social security number or other identifier to "confirm" they're talking to the right person. What? No. You called me. Why in God's name do they think it's a good idea to call old people and ask for that kind of info? I've realized it actually is the insurance co. and a misinterpretation of HIPAA, not a scammer, but I still refused to give them any info. They can write me a letter or email me.

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    Replies
    1. I do not like that either. Banks talk about the money they lose through scams...but then they call you...and expect you to be able to tell that you aren't being scammed.

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  21. I have seen many people on the Internet lately saying not to sign up for Medicare Advantage. I've had it since I first retired and still enjoy the extras I get, but the man who first signed me up told me I didn't need Medicare part D. I've since found out that isn't right, because if something happens to the Advantage plan, I would have to pay the whole cost of any prescription drugs I need. And some sources say that might happen. We do have the nurses who come each year.

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    1. I just don't think insurance should be so difficult to figure out.

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  22. Gosh... there's so much to navigate with health care and everything else these days that you don't know what's legitimate. I would have been leery just like you. We have the military TriCare system so this hasn't come up for us. Mom has Kaiser which works very well for her.

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    1. I still feel as if I have a long way to go before I understand what is going on.

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  23. Good grief, life gets complicated. /AC

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  24. Debby, thank you so much for sharing this, and thanks to all your commenters. Olivia

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  25. How interesting. I've never heard of this, but I suppose it's no surprise that money is the bottom line.

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