The Gravity Defyer debacle has had me thinking a great deal about Amazon. It is frustrating enough after weeks of dealing with customer service, listening to soothing assurances that the situation is going to be resolved, but the final straw for me came when I was flatly accused of dishonesty by the final customer service specialist.
That made me mad. I make every effort to be polite dealing with customer service. I used to DO customer service, and I know it's a tough job. The fact was that I wasn't lying. The boots wore out before the 60 day warranty, and the company refused to honor their warranty because Amazon had a 30 day return policy and I had made the purchase via Amazon. After weeks of being assured this would be resolved, it wound up with someone who called me dishonest.
Why do I use Amazon so much? Well. They are convenient, that's why. And because we have Amazon Prime, we get free shipping. It's just easy.
I said to Tim, "You know, I think we are going to cancel Amazon Prime. I know we'll probably order from them again at some point, but I am going to avoid the company as much as possible."
He said, "Fine by me."
So I canceled Amazon Prime. I've also begun buying Christmas gifts. So far, none of them have been through Amazon. It hasn't been a struggle, really. I guess Amazon had become a habit. I've broken bad habits before....
Ellie K? You want to check in and mark yourself safe from Idalia?