Thursday, February 8, 2024

Things Begin to Fall Into Place

 Well, things look much brighter today.

The worst part is not knowing. The last time we had a problem, the plumber told us how we were going to proceed. One of the things that he said he would take care of had not been taken care of several days after speaking with us. We went ahead and did it ourselves, and it wasn't a problem to do it. It was just aggravating that we thought it was taken care of, and it hadn't been. And...he's just not very good about keeping us updated.

Our issue is no small problem and it cannot be put off indefinitely. We've got a tenant in the house. 

He contacted an excavator. Part of the job involves ripping up the street, and the plumber did not have the equipment for this. He told us the excavation alone would be $6000. But when we did not hear anything back for two days, we had questions. Did we need to sign paperwork for the excavator? Did we need to make a down payment? 

Remembering earlier 'unticked boxes' we called him to make sure. 

He did not call back yesterday. We waited this morning hoping for a call back that did not come.Tim said, irritatedly, "If we do not hear anything by 9:30, we're just heading out to work on the soffit at the new house."

"No," I said firmly. "We have to speak with that excavator. We need to make sure this is a done deal. I can't take another night like last night." 

He said, "I'm not calling. I am going to go talk to them in person," and out the door he went.

What great people. They were on top of everything. They had the permits done, the secretary gave us the name of the man that was doing the work, they were waiting for one more utility provider to contact them (to verify that they were not going to hit any underground utilities). She didn't know a start date, but he was coordinating things with the plumber. By the time that Tim got home, he was receiving a call. Work starts Monday morning.

Tim talked to Deb. He explained that she could take her dog to the hotel. He explained that she could come and go from the house as she pleased, but that she just couldn't live there or put water down the drains or flush the toilet. We explained that the City guy would be calling back Monday to verify she was living someplace else, so what ever decision she made had to be made before then. She has a brother, two daughters, a sister-in-law, and a friend all who live very nearby, so we were not sure if she would rather just bunk in with them for a week. 

In the end, she picked the hotel, so we stopped in on our way out of town. They listened to the situation, and then set everything up. She has a reservation, and all she has to do is show up. They will not begin charging us until she signs in. They are giving her a room at the end of a hall so that her dog is not unduly upset by unfamiliar noises in the hall. They even gave us a special discounted rate due to the special circumstances.

We both feel so much better than we did last night. We know what is going on. We are able to get details settled. A bad situation is a lot easier to take when you feel like you are making progress in getting past that bad situation. 

With that, we went to the new house and worked comfortably together on a gray day.


36 comments:

  1. That's a relief. Tim was right to be a bit more proactive, even if turned out to be unnecessary.

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    1. It was just such a relief to know that there was a timeline.

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  2. Wow! That's a lot accomplished going to the work arranging source directly. I was afraid your story was that the company didn't exist! You have been wonderful landlords to work with your tenet SO much. Glad it's all working out for the long-term. Linda in Kansas

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    1. I was afraid that the plumber had called to get a price, called us to tell us the price and then hadn't got quite around to calling the excavating company back and giving them the official word that they needed to come and dig.

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  3. What a relief for you all, especially the tenant I am sure. Glad that the Excavator business had the matter all in hand but a shame that the plumber is a bit flakey . . .

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  4. P.S. Our plumber is very good at his job but absolutely HOPELESS on communication! Perhaps that's plumbers the world round :)

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    1. It is the same with this plumber. We use this group because the original owner was someone we knew. We never had communication issues. He retired and left the business to his son. His son seems to have sold the business to someone else. This young man is a really nice person, a really hard worker, knows exactly what he is doing...but he's not so great on communcation. This is a small town and there are not a lot of alternatives.

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  5. Thank goodness matters are improving and progress can be made. I wish you good luck and a speedy resolution.

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  6. "I love it when a plan comes together". Debby's A Team.

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    1. Sure better than having pieces of plan scattered all willy nilly, that's for sure!

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  7. Sometimes the direct approach is the only way.
    Hope you get it done and dusted soon.

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  8. Communication is the key!
    Great to have a hotel that is willing to work with you that way

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    1. That was awfully nice of them. We didn't ask for it. They offered it. It is a slow season, I think.

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  9. It's not difficult really. Those that don't give good service deserve to go out of business.

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    1. The plumber does a very good job, but he does not do the phone stuff very well.

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  10. I probably think similar to Tim in that if I need to get something done on a tight timeline, I find talking in person much better than talking on the phone. With the phone, it is too easy to become a sticky note lost on the clutter of a desk on a busy day. But when they see me in person standing there, polite, respectful and not someone shouting or demanding, they tend to make time for me and get things accomplished.

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    1. Tim's very good at talking quietly. I usually am, although that discussion with the city, our neighbors, the plumber, their lawyer. I had to walk away.

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  11. I work in an industry where communication is key - but everybody is so darned busy that we are lucky to get clues at times. I am a big believer in hopping on the phone (or making a teams call) to get the good oil and then confirming via email. Should my work get dull perhaps I should subcontract to plumbers.
    I do love a good solution.

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    1. I think a lot of those things could and should be handled by their receptionist.

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  12. I gave a sigh of relief after reading this.

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  13. You and Tim are so efficient at getting things done. I imagine that it makes it even harder for you to have to wait on the inefficiency of others. Glad you got some answers and looking forward to your post announcing it is all done! :)

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    1. Boy oh boy! I am looking forward to that myself!

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  14. Excellent news! Sometimes things work the way they should.

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    1. Sometimes they do. We are feeling more hopeful about this than we felt last week.

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  15. That's a lot of stress over one issue. Sometimes we get lucky and somebody steps in to look after things.

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    1. I don't think the relief will really set in until everything is done.

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  16. I'm glad it's coming together. That's got to be a relief.

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    1. It absolutely is. What a sickening roller coaster ride this has been.

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  17. So many little threads to pull together to get this to happen...glad it's finally going to be done!

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    1. I think I will probably be holding my breath until it is done.

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  18. I am so glad things are looking up! Now, sending prayers that the work goes smoothly and quickly.

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  19. I can feel your relief. We're waiting for word from our contractor to start on our bathroom renovation for mom too. At least he responds, but it's usually to delay the project further. Sigh...

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I'm glad you're here!

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