Gravity Defyer

Here's an interesting thing, one of those irritating things. I bought a pair of work boots for Levi through Amazon. They were from a company called Gravity Defyer. 

The boots began to separate from the sole within six weeks of purchase, not something you expect to see from a $235 pair of workboots. The company guarantees their footwear for two months, so I contacted them to let them know there was an issue. They e-mailed back and said that I needed to contact Amazon, since I had bought the boots through them.

Huh. 

I did what I was told and Amazon contacted the company to make it right. The company sent me an e-mail requesting pictures of the boots, backs, both sides, tops, soles. I did as I was instructed. I pointed out that these are workboots, and they were bought for work. 

For such an expensive pair of boots to fall apart that quickly was a bit of a shock. For comparison, you can buy a pair of Wolverines or Columbias or CAT boots...name brand boots for half the price. The last company Tim worked for gave them a yearly allowance for new boots. He always bought name brand and just tucked the boxes away until the boots he had wore out. He always had boots in reserve. They last. 

Gravity Defyer messaged back, and said that they did not have to deal with us because Amazon gave us 30 days to make a return. I messaged them back and said, "But you guarantee your boots for 60 days. I think it is unfair that you deny a claim on a technicality." 

No response. 

I contacted Amazon. "How is it fair that a company gets to ignore its guarantee because of your 30 day return policy?" They agreed it was not fair, and the company would be required to honor its warranty. The young man confidently told me, "I'll bring this to the attention of my supervisors. When the Amazon executives get involved, that carries a lot more weight than your emails."

I waited a week and heard nothing from Gravity Defyer. So much for the power of Amazon executives.

I contacted Amazon again to tell them that I have received no message from the company. I was assured that it would be resolved. It has been escalated. Supposedly, I'll hear from Amazon tomorrow. 

LATE EDIT: Amazon says we are not covered under Amazon A-Z guarantee with no explanation why not. I

It's just been a lazy day today. I chopped 1 1/2 gallons of green peppers for the freezer. I made roasted vegetables with marinated chicken breasts for lunch. There was enough left over that I chopped the vegetables and left over chicken finely, added a can of chicken broth  and diced up a couple tomatoes to throw in with some pearl pasta. It was a good supper. Laundry done, a walk at a local state park, and another day is done. 

Tomorrow, a roof.