A Rather Astonishing Day

 Tim wanted to have a morning with his son this morning, and so I am at home. I had a bunch of small things to take care of. A haircut to schedule. She had a cancellation and can take me Wednesday ~yay! Usually it takes me at least a week to get in. 

We received a telephone book. It lists 'Jamestown/Warren and Vicinity', but we were surprised to see that it was completely New York phone numbers and businesses (not that we use Yellow Pages any more, in any case) Flipping through the phone book, we noticed that a great deal of it is 'fluff'. 'Recording Podcasts ~ The Basics'.  'A History of the Yellow Pages' (the first one dates back to 1875 in case you're curious). Another page was 'Know Your State Capitols!' And 'How to Stay Healthy!' Even a page devoted to 'Removing Stains' and other helpful laundry tips. 

I made up my mind to cancel this complete waste of paper and time and energy, and listed on the front of the book was an opt out site. I set the book by the computer so that the next time I sat down at my keyboard, I could take care of that. 

Today was the day, and so I typed in the URL. It would not allow me to opt out until I registered. I hate stuff like that, because you know that your information is being sold, but with no choice, I went ahead and did. It was not complicated, but it took time. For whatever reason they kept insisting that my address was not valid. It was. I compared it to the address on the book and it was exactly the same as I had entered. I clicked on 'accept address'. I had to wait for the code to be sent to my inbox and enter the code over here and blah blah blah. 

I finally got the information completed, and what to my wondering eyes should appear? I was told that I was not being sent directories so I had nothing to opt out of. 

I picked up my non-existant book, which felt remarkably existant, and walked it out the recycle bin.

Remember the saga of Gravity Defyer? They are now known as Guarantee Denyer in this house. To bring everyone up to speed, I ordered a pair of workboots for $235. The upper began to separate from the sole on both boots within 6 weeks of purchase. The company guarantees their product for 60 days. We should have been fine. However, the company refused to honor their 60 day warranty because Amazon has a 30 day return policy. 

We left off on this sad little saga where, on my 6th or 7th attempt to resolve this, the polite representative assured me that I would be covered under Amazon's A-Z Guarantee. I waited and received the reply from Amazon that I'd been denied. No explanation provided. 

So back I went, like an annoying mosquito. I initiated yet another conversation and was urged to file an appeal. I did that. Today I received the response. I was not covered under the Amazon A-Z Guarantee because the boots were not returned in the 30 day time frame. 

I voiced my disastisfaction in yet another polite chat. The ever polite customer service person  told me yet again that a claim has been filed against the seller. 

I commented that this has already been done. The chat got 'disconnected for technical issues'

It asked me if I wanted to end the conversation, but I didn't, actually. Jose, and then Lujo tapped in, and two more times, my chat got dropped for technical reasons. Still, I refused to end the chat and waited.

I really had given up all hope, but Nazaf came on the line. I explained the situation once again. I said that it was dishonest on the part of Gravity Defyer and that I'd been trying to resolve this for some time now. I said that I was simply noting my disastisfaction, and that I was filing a complaint with the Better Business Bureau.

Nazaf claims he has issued a full refund which I will see in 3-5 business days. 

We shall see. 

I know that I will never make another 3rd party purchase through Amazon again. 

I also want to take a minute here to thank everyone who has reached out and shared their own wisdom on our recent bump in the road. You have been more helpful than words can say. While I have dealt with my own cancer years back, this is a whole different ball game on a completely different field. I thank you all. 

LATE EDIT: the wrong order was credited to my account. I got on the computer once again and was told that I was not being honest. Now I am mad.