We've had quite a time with both our landline (phone) and our internet of late. Hard telling how long it has been going on, really. Up until last month, we were both away for major portions of the day. As soon as I retired, it became very clear that there was a problem. We lose both phone service and internet multiple times a day.
Tim is trying to sort out his retirement. He has three pensions to activate (from three different companies) and this requires phone calls. Lots and lots of phone calls. The hold time is incredible. One memorable call had him as caller 94 in queue. Most of the time, you will have the option of leaving your number and having them call you back when it is your turn, but since he still is at work, he can't take a call on his cell phone when he's on the floor.
He remained on the line, listening to perfectly horrible tinny sounding music that was too loud. Way too loud. We muffled it with a pillow.
The call center shut down at 5, and as we got closer, I said, "You're not going to make it..."
He insisted that he would.
After nearly 45 minutes, he was down to single digits...and then our phone went out!
The next day he did get his call through. He was 112th in queue. The phone cut out in mid conversation. Luckily, the young man he was speaking with called him back on his cell phone. (It is prepaid and waiting in queue for nearly an hour would have burned up a lot of minutes, that's why.)
In any case, the internet goes up and down regularly as well. So I called the company that handles them both and explained the problem. The helpful young man could see that there was a connection problem right away and sent someone out.
That young man was also very helpful and had gone to school with my nephews so we chatted away like old friends. Long story short, he felt that most of our problem was due to faulty hookups. For instance the cables in the basement were hooked into other cables for systems that were inactive. Our house had once been divided up into apartments, and there were lots of cables from that time frame. We had Dish when we first lived in the house, but it was so expensive that we switched. The new company came in and did their own installation, leaving the other wires there. Inexplicably, the technician wired the new system into the old (which wasn't being used).
That was the problem, he confidently told me, and showed me the wiring and splitters that he had cut out.
Except that it wasn't. The problem continued.
Contacting the company is a problem. Live chat is an option but it can't be utilized when your internet keeps blinking out. You can call them,. but it has to be done on the cell phone because the home phone doesn't last long enough to keep you on hold as you are 47 in queue. I finally got someone on my cell phone.
The young man was curt. He tells me that he sees what the problem is and that he has made detailed notes and this time it will be fixed. His curtness irritated me, and I was probably more curt than usual myself.
So. I am confined to quarters this afternoon, once again, to wait for a technician who will be there at some point during a two hour window. I keep reminding myself that this is a first world problem, but it makes me irritated - I suggested that I was due a reduction in my bill due to the unreliability of their service. It was quickly pointed out to me that it was not as if I didn't have service at all. It's rather like having a new car that runs sometimes, at least in my mind.
Later, when I asked the question: "Why do we even have a landline?" Tim had no answer.