Remember when I talked about my experience with the customer service department of Optum Financial? And I tried so hard to be patient? So hard... The last problem was that I needed a 12 digit account number but the statement only provided the last four of that account number. When I called (for the third time) I was told that information could not be provided over the phone but that they would send it to me.
I got mail from them today, eight days after the frustrating phone calls. It doesn't provide the account number. It is just a blank form. Which I already have.
ARGH!!!
Today, Tim had a consultation that we were anxious to go to, Is it possible to really want to tick that box and get the information while also simultaneously dreading the appointment? It's a hard feeling to explain, that dread combined with the anxiousness to just finally begin getting answers, but that's kind of where we are right now.
We drove in, reassuring each other. We got to where we needed to be only to find out that he didn't have an appointment in the book. We explained what it was for. They had no record of it. We waited patiently while they tracked it down. Finally, the answer was found. He did have an appointment. They canceled it. They couldn't reach us. They were calling our landline. The landline that we dropped.
Has being patient ever killed a person? Because I feel like it might be the death of me.
Oh maaaan… Murphy’s law in effect!😖I feel your pain! The world is trying your patience! Another saying come to mind: ‘I’ll get my reward in heaven’…🙄 … I guess it may help if you believe in heaven..
ReplyDelete...sadly, I don't.
DeleteOh my, not a good start to the week. I can so identify with the "prayer" for actual patience. Hopefully you were able to schedule another appointment for Tim in the not too distant future, as well as amend Tim's patient record with your cell number(s). Stay safe & well.
ReplyDeleteI am sure that we provided cell numbers to the Tim's new doctor. For whatever reason, it seems that only the landline number got forwarded to the consultant.
Delete
ReplyDeleteAAAAAAAAAAAAAAARRRRRRRRRGGGGGGGGGGGHHHHHH!!!!!
Oh, it is good to know that there are others who know my outrage.
DeleteOh for crying out loud. Where will the incompetency end?
ReplyDeleteI'm starting to think it won't, actually.
DeleteI've had my share of blank papers and missed appointments. I sympathize.
ReplyDeleteI came home and vented my frustration on scouring some oven racks, so I guess some good came of it.
DeleteDebby I see the spark of humor here, right? Right!? Your patience trilogy I'm sorry for the smiles! 🙂
ReplyDeleteI tried hard to make it funny, but today I swore. Loudly. Surprised you didn't hear it in the steel city.
ReplyDeleteThis is one of those unforeseen problems when we change something and don't realize it could cause a problem. But , you showed patience.
ReplyDeleteI did not feel patient.
DeleteThis is just TOO much! I would be screaming inside and perhaps getting terse with a couple of people. Grrrr!!
ReplyDeleteI did swear yesterday.
DeleteThere's always the phrase: "Fornication Upon Command of the King."
ReplyDeleteI think you need that old style of wall phone that's wooden, with the bell ear piece, the horn speaker and the wind up handle on the side. Linda in Kansas
See tomorrow's blog.
DeleteFunny thing, the medical profession. All my life, helping my mother during her many health problems and more recently having to deal with those of my own, I've encountered the kind of incompetence which you describe so clearly. But now I'm part of a drug trial: they need everyone to complete this trial, not to walk out on them half-way through. Oddly (and I hope I'm not speaking too soon here) everything has run like clockwork. I wonder why?
ReplyDeleteWhen it profits them things run very smoothly.
DeleteAnd not even a lette sent when they couldn't call?
ReplyDeleteDefinitely ARGHHH !!
Hope they explained why..and gave you a new appointment soon
I'm going to guess that it was canceled on such short notice that a letter wasn't possible. We drove to them, today so in the end, I suppose that it was not such a big deal. Just a day's delay.
DeleteHonestly, I don't think I've ever heard of more frustrating medical experiences than you've been having. One or two- yes. But all of these? It's too much.
ReplyDeleteUPMC. That's all I can say. The big deal about using them was that they were supposed to travel here ever week or month, or whatever. Save us the trip. Order the work through our local services. They suddenly decided not to do that anymore. We drove to them, today.
DeleteAt least for the first incident, I would be at the point of taking my business elsewhere.
ReplyDeleteThe first incident is a health savings account set up by my last employer. We're trying to close the account. That is why I believe they are dragging their feet. (and I do believe it is intentional. They take money from the account each month for 'maintenance'. I would not have chosen to do business with them. You can read that they have quite a long history of hanging on to people's money.
DeleteWhen you are already nervous about the appointment and then find it canceled?! Oh, it would really be difficult to be patient with that. Hope they got you another appointment soon so you can put your worries behind you... Fingers crossed?!
ReplyDeleteMy shorts were in a major twist about that, but in the end, they were able to make another appointment for the following day. We made sure to provide the contact phone numbers. Since we had to drive over an hour to get there, they kind of combined appointments, moved us right along, and we've got the ball rolling now.
DeleteO.M.G. Just when you thought you hit the top of Mount Frustration then there is that. So sorry, Debby.
ReplyDeleteLOL. Oh, I can get peevish, but I calmed my ass down. (CBD toilet paper).
DeleteAh yes, the difficulty of remembering to change every single place where you might have a phone number. I guess they didn’t have an alternate phone number?
ReplyDeleteWe provided a cell phone to our doctor. For whatever reason it did not get forwarded when they referred us.
DeleteArgh! How frustrating!
ReplyDelete