Remember when I talked about my experience with the customer service department of Optum Financial? And I tried so hard to be patient? So hard... The last problem was that I needed a 12 digit account number but the statement only provided the last four of that account number. When I called (for the third time) I was told that information could not be provided over the phone but that they would send it to me.
I got mail from them today, eight days after the frustrating phone calls. It doesn't provide the account number. It is just a blank form. Which I already have.
Today, Tim had a consultation that we were anxious to go to, Is it possible to really want to tick that box and get the information while also simultaneously dreading the appointment? It's a hard feeling to explain, that dread combined with the anxiousness to just finally begin getting answers, but that's kind of where we are right now.
We drove in, reassuring each other. We got to where we needed to be only to find out that he didn't have an appointment in the book. We explained what it was for. They had no record of it. We waited patiently while they tracked it down. Finally, the answer was found. He did have an appointment. They canceled it. They couldn't reach us. They were calling our landline. The landline that we dropped.
Has being patient ever killed a person? Because I feel like it might be the death of me.