Tuesday, when I called the guy in charge of our insurance claim to tell him we had the car, that it was badly damaged, he immediately said, 'Let me get in touch with a local adjuster.' He assured us that he would have everything in place before we even got home. He said he wanted to get things settled for us as quickly as possible.
Sounded good to us.
This morning, we were trying to plan our day. I felt like we should wait to hear from the insurance guy. Tim, being Tim, had a tractor issue and needed to run into town. I decided to stay home and work on resolving the stolen plate issue.
The first phone call was to DMV. Their automated system had no way to resolve that.
I then called the state police. They told me about form MV-44 to replace the plate. I said that I couldn't really file for a replacement plate until I knew what the insurance was going to do with the vehicle. We might not need a replacement tag.
He suggested calling our representative. I did. Her office assured me that I didn't need to worry about it. I said that I was not comfortable with that approach. Whoever had it was not honest. If they committed a crime... but the woman said, 'as soon as they run the plate, they will see that the tag does not belong to that vehicle.'
Right...but the tag is still associated with our name and address.
Boggles my mind that such a simple thing can't be done.
In any case, it was 11. We still had no contact contact from the claims adjuster. So I tried to reach him, but got his voice mail once again. I left a message.
I mean, what do you do? Just stay home until someone shows up?
I took my grumpy self outside and worked on weeding my poor flower garden. I weedwhacked for an hour. I planted 30 caladium along the north side of the house. I felt better.
I finally got a call back from Jason who was handling our claim. He was amazed we hadn't heard from the adjuster. He gave me his name and number.
We know him.
I called and he was bemused. He knew nothing of our case. I said that he was supposed to have been emailed yesterday. He was driving, but pulled off the road to check. "Noooooooo," he said slowly. "Nothing yesterday...wait! Here it is. It just came in now."
Long story short, we are on his list for Friday. His appointments tomorrow are already in place.
Ugh.
I went back outside to play in the dirt.
Remember those circling clouds that convinced Tim to put on pants? Turned out we had a tornado touchdown here in podunk.
https://www.weather.gov/ctp/Tornadoesof14June2026
I’m annoyed on your behalf with such poor customer service and communication. I recently ordered a new patio door. Friendly people from the company—who didn’t introduce themselves or their function—were calling and/or texting and/or emailing three or more times a day until I insisted they stop. I can understand lots of communication in a major new construction situation, but I paid the down payment, they measured, and I don’t need to talk to them until installation.
ReplyDeleteWe’ve allowed customer service to go from bad to worse, and I find myself irked that 20-somethings think that just texting you with no written or printable documentation is how business is done.
Bonnie in Minneapolis
I don't believe for one second that the email just arrived. More like he just opened it. This is awful, over and above the upset of the theft and damage.
ReplyDelete