I boxed up Colin and Cara's Christmas to send to them. It wasn't all that much really. I'd purposely gotten them things that would be easily stuffed into their suitcases for their return home. Her birthday is this month as well.
I shipped the package out on January 4th, Priority.
The tracking information has showed the package as being in Chicago since January 7th. No updates. Day after day. Cara said that she could see nothing at all from her end, as if the package had never been shipped.
I contacted the customer service number for the post office and got a bot. I was instructed to enter my tracking number. I did. The recording kept prompting me to put in the tracking number. On the third time, I was abruptly told that they were "hanging up to help other customers. Goodbye."
So, back on line I went. I tried to file an enquiry on line. It rejected my tracking number as invalid. It wasn't.
I went to the post office and stood in line with my receipts and tracking information. When it was my turn, I explained that I'd sent out a package 10 days ago, blah, blah, blah, etc. etc. He typed the number into his computer and turned the screen to me.
"It's arrived in Heathrow."
That's good news, but quite seriously, I've never been unable to track a package before. The fact that their customer service, both online and on the phone, are not working either is frustrating.
(Latest update now shows that the tracking number has not yet been entered into the system!)