Sunday, May 19, 2019

Customer Service

I went into a beauty salon to pick up a hair product. It was something that I'd been using, and I liked it. I was about to run out, happened to be in the area and so I stopped in. I was looking at the rack of products to find what I was looking for.

One of the beauticians hovered.

I found what I needed and turned to go to the register. The beautician said, "Wait a minute," and took my product from my hand. "That won't work. With your hair type, you need this," and handed me another product from the same line.

A little flummoxed, I said, "Actually, I've used that (indicating what she'd put back on the shelf) before. It was recommended. I tried it and liked it so I'm back for more."

She said, "You'll like this better."

Me, a little firmly, "Listen, I'm not trying to be ungracious here, and thanks for your help, but I really do like the product I selected."

She rolled her eyes, tossed her perfectly coiffed head. and headed for the register.


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