I've been training in quality control. I like it, but although it is the same company, things are quite different in that department.
Thursday afternoon, I got quite a complicated pallet of work, and since I am new, I try hard to be careful. I went to the woman who trained me, and explained what I was doing and that it was likely to take me a while. She said told me not to worry about it, but she also told me to make sure that I put myself in off-standard work.
Off-standard means that they will not calculate your efficiencies using that time frame. In my last department, putting yourself in off standard was a big no-no. That was called 'cheating', pure and simple.
I met, and exceeded, the standards in my previous department but I always thought it was unfair that they calculated the time spent on replacing the labels in your printer, or having difficulty with the computer, or having any problem that required you to find someone to ask questions. It really rankled me to hear the word 'cheater' bandied about so freely.
I consider myself a person of integrity. That is not to say that I'm perfect, but it does mean that I try my best and that I don't think there is any reason that my honesty should be in doubt. I don't believe that I've given them any reason to doubt it. I was plain spoken about this, something which did not endear me to the supervisors there.
I worked away at my new job, patiently, carefully, working as quickly as I could, but still, I still had another pallet of mixed cases the next morning. I worried about that, so when my supervisor came around, I explained to her that I would have a lot of off-standard time, and why.
She assured me that I had nothing to worry about. She said that if she saw I was in the same case for hours, she'd have questions for me, but she didn't see that as something that would ever be an issue with me.
It was a little shocking to hear that. She was saying, in effect, "I trust you. I trust your judgement."
Those are important words for an employee to hear.
I went back to work, and eventually I got through those cases and on to less challenging stuff. I flew through that.
Here's the rub. I'm not meeting standard there, and I do not understand why. It is frustrating to me. I'm not even in the ballpark. I've been asked several times if I plan to transfer to the department. I tell them, "I would love to, but I will not until I know for a fact that I can meet the efficiencies of this department." (Plainly and simply put, at this company, if you do not meet efficiencies, you will be fired.)
The supervisor in this department has taken it upon herself to insure that I meet efficiencies, extra work for her, and I appreciate it very much.
The first time that she watched me work, she gave me some suggestions. I spent the next couple days working more slowly but using that time to instill a slightly different procedure that incorporated her suggestions. She watched me again yesterday, and actually stopped me to tell me how pleased she was.
Later when we were talking, she told me that I worked at 105% efficiency while she watched me. She also wondered why I wasted time double checking myself. I blinked a little at that. She said, "You don't need to." We talked for a while, she answered a couple questions. I thanked her. She said, "My job is to make sure all my people succeed."
I went back to my desk and went to work.
It is a huge difference to work in a department where you are treated with dignity and where your questions are not immediately perceived as challenging authority. Seems like a small thing, maybe, but it's a big deal to me. I really would like to stay in this department.