Sunday, April 3, 2011

Today at the Tractor Supply.

It's been a long weekend. I worked from 8 to 8:30 yesterday, and then worked 9 to 6:30 today. By the end of the day, I was feeling it. I was beat. A customer came up, just as we were closing with a full cart. Lamar, our newest employee asked me a question from the door just as this woman asked me a question. I had begun to turn to Lamar, and the woman snapped, "I ASKED YOU HOW MUCH THE SHAVINGS ARE!" A little surprised at her impatient snottiness, I turned back to her and told her. I continued ringing up her things. When I was done, I gave her the total: $48. and change. She pulled a huge wad of ones from her purse, thrust them at me, and said, "Count this." No please. No nothing. I took a deep breath and began counting. It takes a moment or two to count out 49 ones and as I was counting, the woman said, "You do know to stop counting when you have enough money, right?" Incredulously, I looked up. Her voice was haughty. Behind her, her teenaged children looked down with bright red cheeks. That, more than anything, tempered my own response. I took a deep breath, I looked square at her, and I said, "Yes. I know to stop counting when I have $49." I stood there a moment giving her a steady look. For that moment, I did not count her money. I waited. I wanted her to get the idea that being rude wasn't going to make her transaction go any faster. She said nothing, just stared back. I went back to counting money. What makes people like that? I would not dream of talking to anyone that way.


Although it was after closing, I was not done yet. Another man came up to the counter. Ike was carrying an armload of stuff for him. He also had his own armload of stuff. I began to ring up his things. He stood there in his overalls with a big smile on his face. "This just tickles me," he said. He got a clearanced blower, and an armload of shirts marked down to $1.99. A welding hat and some waterproof boots. As I rang everything up, he said, "I got some great deals!" and I agreed. Once more, he said, "This just tickles me!" He raved about the store. He raved about the people in the store. He was a happy man, in from Oklahoma working in the area. I liked listening to him. "I'm a blessed man! God has been good to me," he said. And I said, "He's been awful good to me too," and we grinned across the counter at each other.


I'm glad that a man like that followed that rude woman. I closed up the store, and I felt better.

7 comments:

Caroline said...

that woman was an idiot. The man is a real human being.

BUSH BABE said...

Nothing a good old fashioned slap wouldn't fix. Okay, I wouldn't actually do that for real. But in my head, she'd be smartin'. And I'd feel a whole lot better. Silly wench. Poor kids. Nice bloke.
:-)
BB

Kelly said...

Good that you were able to end the day with a nice customer. We just came from supper out and someone there with a screaming baby. They just smiled the whole time like it was cute. Annoying is what it was.

I still wish I could shop at your Tractor Supply.

Sue said...

When I was young I worked at an upscale store in Georgetown (posh area of Washington, D.C.)where our clientele was, at least in their own minds, privileged. One day a man wanted to buy a cooking pot and was not in the least understanding when we explained that he was holding the floor sample and it would take a minute to get his actual purchase from the stockroom. He threw the pot at my co-worker, hitting her in the head and knocking her out! We held him (luckily one of our employees was a big, strong, guy) and called the police. Turns out he was affiliated with the French Embassy and had diplomatic immunity, so we could not prosecute. We did, however, get him sent back to France! Who knew working in a retail store could be so... entertaining?

A Novel Woman said...

I feel sorry for people who behave like that woman. They go through life with no clue as to why people dislike them. It's actually sad when you think about it. Problem is, when we come across people like that during the work day, well, those are the ones we fret about when we go home. Lucky for you the second fellow came along, like a nice dessert after bitter greens.

Cara said...

For some reason having the money to make a purchase leads to some sort of convoluted sense of entitlement to treat people poorly. I feel bad for them and I bet that they probably lead some very sad and disconnected lives. Or at least that's what I tell myself to avoid slapping people across the counter. The next time that sort of thing happens you should enthusiastically ask if they are aware that you can now shop Tractor Supply online!

Brianna said...

I like Cara's suggestion, LOL! The worst one I ever had was a Mom that came through my line at Walmart with her teenage son. He wanted to buy a snow hat, a name brand that was pretty expensive. The hat didn't have a price tag, so my manager went back to check for a price. He came back up and told me there were no more hats like that back there, so ring it up at $6. Then he left. Well, the kid decided that he didn't want it for that price, because there were other hats back there that were only $3. I told him that only the manager could authorize a price change, and he had already decided what price I should give this kid. He then started to cuss me out, right in front of his Mom and everyone else in the line! I had him escorted from the store by Security, then started to ring up his Mom's purchases. At that point, his Mom apologized for his behavior. I looked at her, and asked, "Your boy is what, about 15?" She said that yes, he had just turned 15 this past week. To which I replied, "When I was that age, if I had behaved that way, my Mom would not have apologized for me. I would've had to go calm down, and then I would've had to go back in and apologize for my behavior. He is old enough to be held accountable for his actions, and it is a lesson he needs to learn." I finished ringing her up, and then I sent her on her merry way. Funny thing is, just before I left for the night, that Mom and Son came back in. He apologized, she winked and smiled at me, and then they left! :)