Sorry! Edits are for those folks who are not familiar with the Redbox empire.
We rented a video from Redbox for Saturday night. As is our custom, we returned it on the way home from church Sunday. We had gone to soup and pie luncheon at church, so it was not until probably 2 PM. Tim is kind of compulsive about checking our balances and does so at least twice a day online. He was outraged to discover that we had been charged $4.24 on our account by Redbox. I called. They claim the movie had not been returned until Wednesday. *blink* "Um. No. It was returned on Sunday. Right after church." The young man taking the call had a terrible enunciation problem. "Becausewevalueyouasacustomer,we'llremovethosechargesfromyour account." I said, "Well, that's nice, but really, the big issue here is how did this happen to begin with? I mean, how can we be sure that this won't happen again?" "Usuallywhenthishappensthecustomerhasimproperlyreturnedthevideo,andsomeoneelserentsitandthe returndateonthevideobecomeswhentheyreturnedit." "But all you do is make a selection on the screen. It tells you to insert the video, and then you do. And it tells you that the video was successfully returned. How could it be improperly returned. You can't insert the movie until you're instructed to. I don't understand." *long pause. dog snored. crickets chirped* Finally understanding that it was his turn to talk, he said, "usuallywhenthishappensthecustomerhasimproperlyreturnedthevideo..."
Yeah. I think that we better stick to renting videos face to face. Depending on your take, Tim and I are so technologically handicapped that we can't properly use a Redbox, or there is a glitch in the system. It's either very sad, or very scary.